Complaints Procedure

The General Dental Council requires all dental professionals to:

Put patients’ interests first

Communicate effectively with patients

Obtain patients’ valid consent

Maintain and protect patients’ information

Have a clear and effective complaints procedure

Work with colleagues in a way that is in the patients’ best interests

Maintain, develop and work within our professional knowledge and skills

Raise concerns if patients are at risk

Make sure our personal behaviour maintains patients’ confidence in the dental profession

In accordance with these requirements, we operate a complaints process which aims to resolve any issues or concerns. These should be addressed to:

Richard Mordue,

Complaints Manager,

brace Orthodontics,

1st Floor Davenport House

Harpenden AL5 4HX

OR email:

We aim to acknowledge any such concerns within two working days and to respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly. If the practice is unable to resolve the issue to your satisfaction, you should contact:

For Private Treatment:

Dental Complaints Service

Telephone: 08456 120 540


For NHS Patients:

NHS England

Telephone: 0300 311 2233